Whenever I’m drawn in by a book’s flashy cover or edgy title, my mind hearkens back to my grade school librarian, Mrs. Gabriel: “Alex, don’t judge a ...

When I was younger, my life consisted of milking cows on my family’s dairy farm. Today, when I tell people I milked cows, I receive the same question ...

Let me walk you through a conversation that happens quite often between a customer service representative and a customer...

Oh great... another blog post from a direct mail company saying people like receiving direct mail. Give me a break – It’s the age of email and ...